- Your name or billing address is not matching the address that the credit card processor has on file
- Your card is not issued by a US Bank
- You are attempting to ship outside of the United States
- The computer your are ordering from is showing an IP adress outside of the United States
- You have attempted to process an order more than 5 times in a single day.
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Shipping costs for orders placed on this site are based on the weight and physical size of the total order. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as UPS 2 DAY). The shipping method estimates include only the shipping delivery time and not the order processing time (1-2 business days), Business days are Monday-Friday, excluding federal holidays within the United States.
Signature may be required for orders over $500.00 to provide you delivery protection.
- GROUND (UPS), (2-6 business days)
- Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 2-6 full business days after order processing. Business days are Monday-Friday, excluding federal holidays within the United States. Not available for APO/FPO or PO Box addresses.
- 2 DAY BLUE (UPS), (2 business days)
- Most items may be shipped to the 48 contiguous United States via TWO Day service. You can expect your order to arrive within 2 full business days after order processing. Business days are Monday-Friday, excluding federal holidays within the United States. Not available for APO/FPO or PO Box addresses.
- NEXT DAY SAVER (UPS), (1 business days)
- Most items may be shipped to the 48 contiguous United States via One Day service. You can expect your order to arrive within 1 full business day after order processing by 5pm. Business days are Monday-Friday, excluding federal holidays within the United States. Not available for APO/FPO or PO Box addresses.
- USPS PRIORITY MAIL, (1-5 business days)
- Available to all US locations. You can expect delivery within 1-5 full business days.
Credit Cards Accepted
- We accept the following cards as payment for your orders:
- Visa or MasterCard
- Debit cards
- Discover Network
- American Express
The credit card must be issued by a US Bank in order to be accepted.
To protect your security and privacy, your bank cannot provide GoFit with information about why a payment was declined. Because of this, you will need to contact your bank directly to solve most payment issues.
- Verify the payment information entered on your order. Has your billing address change recently or did you get a new card with a new expiration date? If you used a payment method already saved in Your Account, you may need to update some of the information. If you entered a new payment method, make sure you entered the number and information correctly.
- Alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card. Visit our account to update the payment information.
- If paying by credit card is not an option: Contact GoFit Customer Service to discuss order quoting and Mail-in Money order payment options. This option may delay order processing for up to 2 weeks
GoFit strives to make sure that all of our customers are completely happy with their GoFit product purchases. If you are not happy with your GoFit Store purchase, you may return your item within 30 days of delivery for a full refund (less shipping). Opened CDs and DVDs may not be returned for a refund. Items should be returned in their original product packaging and should be packed to arrive undamaged and resalable. Items returned damaged may be deducted from your refund. GoFit will provide a return shipping label if the return is a result of our error. GoFit cannot provide a refund for items purchased from a third party. GoFit Store does not ship internationally and will not be able to support customer service outside of the USA.
Please do not return any item without contacting GoFit Customer Service first to obtain a Return Authorization Number. This number will assist us in processing your return timely and correctly. Please include this number in the box on a note or with your original packing slip. Items should be shipped back using a service that provides tracking. Items that cannot be confirmed as delivered to us, will not be refunded. Deliveries refused or undeliverable to the address provided by the customer will be refunded less any actual shipping costs incurred by GoFit.
Refunds will be processed within 2-3 business days from the date of delivery to our Return Center. The actual credit on your credit card may take a little longer and will depend on your credit card bank. Funds can only be credited to the credit card that was utilized in the original purchase. You will receive an email notification that the refund has been processed
If you have not been notified by us within 1 week and do not see the credit on your credit card account, please verify with your shipper that the item was delivered to our Return Center (best to ship items back using a method that provides tracking). If it was delivered please contact Customer Service for assistance. If it was not delivered, please contact your shipping agent for assistance.