Frequently Asked Questions

Inflating the Stability Ball

Using the Foot Pump

• Remove the plug from the ball (if applicable)
• Assemble the pump (directions are on the band around the pump)
• Place the foot pump on the floor
• Place the white tip into the air hole in the ball and hold it in place
• Step on the foot pump to deflate it then let off to allow it to inflate.
• Continue this motion until the ball is half full then put the white ball plug in the air hole.
• Let it sit overnight (this will make it easier to inflate the ball to the suggested size)
• Remove the white ball plug and continue to fill the ball to the suggested size.
• When it is the proper size, insert the white ball plug into the air hole.

Using the Hand Pump

• Remove the plug from the ball (if applicable) - photo
• Place the tip of the nozzle into the air hole in the ball and hold in place. - photo
• Expand and contract the hand pump. Air should be going into the ball with each action
• Fill the ball until its somewhat tight. Some wrinkles will still be visible. - photo
• Insert the white ball plug far enough into the air hole so no air leaks out, but leave enough to easily remove. - photo
• Let it sit overnight (this will make it easier to inflate the ball to the suggested size)
• Remove the white ball plug and continue to fill the ball to the suggested size.
• When it is the proper size then insert the white ball plug into the air hole.

Removing the Stability Ball Plug

The ball plug should only be removed with dull items to avoid damage to the ball. Item suggested for removal are:

• Flat-nose pliers: Grab both sides of the top edge of the plug and pull straight out.
• A coin: Place it under one lip of the upper edge with your thumb on the top and pull up and out.

Proper Stability Ball Size

• 55cm - 69 inches in circumference
• 65cm - 81 inches in circumference
• 75cm - 93 inches in circumference

Stability Ball Repair

We do not have repair kits for holes in the ball. We do not suggest the repair of any ball as it would hurt the integrity of the ball and potentially make it unsafe. If a stability ball is damaged, you should discontinue use immediately and replace the ball.

Choosing the Right Stability Ball Size

• 55cm is recommended for persons 5' to 5" tall
• 65cm is recommended for persons 5'5" to 6'
• 75cm is recommended for persons 6' and over

Checking the Equipment

GoFit equipment should always be checked thoroughly before each and every use to assure there are no nicks, tears, holes or other damage to the item. Using damaged items could lead to severe injury. If any sign of damage or wear is present, immediately discontinue use of the item and contact GoFit Customer Service for assistance.

Chin Up or Gravity Bar Installation

Do not install any GoFit Chin Up Bar, Ultimate Chin Up Bar, or Gravity Bar without the included and required hardware. These items were designed to be used with all of the hardware that is included. If you do not find all of the necessary hardware in the box, please contact Customer Service and we will send you the needed items.

Installation on Unframed Doors

These items should NOT be installed in doorways without a solid door frame. These specific GoFit Products were designed to be utilized and supported by the included hardware being installed into a solid doorframe.

Standard Doorway Size

For the GoFit Chin Up Bar, the Ultimate Chin Up Bar, and Gravity Bar, standard doorway size means 32 to 36 inches. For the Elevated Chin Up Station, standard doorway is limited to 32 to 34 inches.

Proper Rope Length

• Grab each handle as you would hold ski poles
• Put one foot on the center of the rope and pull up on the handles
• The handles should come to the center of your chest or no higher than your armpits.
• If it is too long- the rope should be shortened for optimal jumping experience.

Shortening the Speed/Weighted Rope

• Remove the end cap from one of the handles (remove weights if applicable)
• Push the rope through the handle to expose the end
• You will see a plastic retaining clip and a clip collar. Separate the two and push the smaller clip up the rope to your predetermined cut length. Determine length with answer to previous question.
• Cut the rope approximately ½ inch to the outside of the clip. CAUTION: It is better to cut too long if you are uncertain.
• Pull the plastic collar back ofver the clip and re-insert the end of the rope back into the handle.
• Re-insert handle weights (if applicable) and place the handle end cap back on the handle.

Neoprene Waist Trimmer and the Neopene Shorts

The GoFit Neoprene Waist Trimmer and the Neopene Shorts should be worn during exercise routines to elevate the body's temperature which should assist in water and fat loss. Typically this length of time would range from 30 minutes to an hour daily.

The Neoprene Waist Trimmer and the Neoprene Shorts were not designed to be weight loss tools by themselves and should not be worn for extended periods of time as it can cause a heat rash or skin irritation if abused.

Damaged DVD

Please contact GoFit Customer Service, we will be happy to send you a new DVD.

DVD Operation

• Certain DVDs may have modified menus which require the user to highlight the LINE under the words or select a RED BOX to the left of the section title in order for the menu to work.
• Sometimes- stopping and then starting the DVD works.
• GoFit DVDs may not work in ALL players or with ALL computer Media Players due to coding or format compatibility issues.
• Our DVDs are coded for Region 1 players. Please make sure your player or computer can play DVDs from that region.
• Please check to see if it will play in another player or on a computer.
• If these tips do not resolve the issue, please contact GoFit Customer Service for further assistance.

DVDs and Computers

• Certain DVDs may have modified menus which require the user to highlight the LINE under the words or select a RED BOX to the left of the section title in order for the menu to work. (Example)
• Confirm that you are trying to play it in a computer that has a DVD Drive. It will not play in a CD ROM Drive.
• Confirm that you have DVD playing software. Some computers do not come with a media player that plays DVDs. Even Windows Media Player will not play all DVDs .
• Check to see if the DVD will play in your regular TV DVD player.
• If these tips do not resolve the issue, please contact GoFit Customer Service for further assistance.

Returns

Please contact GoFit Customer Service for assistance and a Return Authorization Number before attempting to return your item. This will assist us in identifying your needs and assuring that your return is handled properly. Items returned without a Return Authorization Number may incur a restocking fee.

Door Anchor

Inflating the Core Disk

If the disk does not have a hole in it and it does not seem to inflate, the valve may be blocked on the inside by a thin layer of vinyl. Insert the inflation needle while pulling the top of the stability disk toward you . Push the needle with significant force to break through the inner lining. You may not feel an immediate release when it breaks as the vinyl will still stick to the needle and limit its movement. Try inflation again. If you still have issues, contact GoFit Customer Service for further assistance.

International Distribution

Please visit our International Distribution page to find companies who currently offer GoFit products for purchase.